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Upgrading your Thank You page and Order Status pages WILL impact tracking in Northbeam

Our Purchase Event script is placed on the Order Status page to track conversions on Shopify’s native checkout. You'll need to add a new script to the Customer Events.

If you've upgraded your Thank You and Order Status pages, reference the directions below.

(Note: If you've only upgraded your Information, Shipping, and Payment pages -- no action is needed)

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Not sure if your Thank You and Order Status pages are upgraded?

If Additional Scripts in the Order Status Page section is missing or greyed out, this means your Thank You and Order Status pages are upgraded.

1. Log into your Shopify account
2. Click Settings
3. Click Checkout
4. Find the section called Order Status Page and reference the Additional Scripts field
5. If this field is greyed out, your Thank You and Order Status pages are upgraded.

About Checkout Extensibility

In February 2023 Shopify announced that checkout.liquid is deprecated, and that they are guiding customers to move to Checkout Extensibility, a new foundation for checkout that is more secure, performant, upgrade-safe, and customized using apps

Shopify’s Required Upgrade Timeline

• August 13, 2024: Deadline to upgrade your Information, Shipping, and Payment pages.
• August 28, 2025: Deadline to upgrade your Thank you and Order status pages, including your apps using script tags and additional scripts.

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Have you ONLY upgraded your Information, Shipping, and Payment Pages?

No action needed! Your Order Status Page field should still be available. If so, keep using our legacy Order Status Page script.

If your Thank You and Order Status pages are upgraded...

Step 1: Find a new script in your Northbeam Dashboard

1. Click on Settings
2. Click on Northbeam Pixel and Event Tracking
3. Find the script called Shopify: Customer Events

Step 2: Insert the script in your Customer Events

1. Log into your Shopify account, click Settings
2. In the side navigation, click Customer Events
3. In the top right, click Add Custom Pixel
4. Name the pixel anything you'd like (e.g. "Northbeam”), then click Add Pixel
5. In your Northbeam dashboard, go to Settings > Northbeam Pixel and Event Tracking
6. Copy the script under Shopify: Customer Events
7. Paste the script into the code editor
8. In the top right corner, click Save
9. Below the editor, click Connect
10. In the modal, click Connect to give the pixel secure access to your online store, checkout, and order confirmation.

Step 3: Reach out to our team

1. Reach out our team and confirm the following:
   1. Your Thank You Page and Order Status Pages HAVE been upgraded
   2. The Customer Event HAS been placed
2. Our team will make an adjustment to your backend to ensure proper tracking.

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When the script is added, reach out to our team.

We’ll need to make a slight adjustment to your backend for proper tracking.

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Ensure your Northbeam Pixel is still firing

In addition to adding the above code to Customer Events, please be sure our Northbeam Pixel is still added to your theme.liquid or as a tag in GTM.