When comparing Northbeam's Total Revenue and Orders to your internal source of truth (ex. Shopify Dashboard, internal order dashboard, etc), it's very common to see differences in the data. Use this guide to learn why and about the most common cases.

This guide should answer the following question:

• "Why is my total revenue/orders in Northbeam different than my internal source of truth? (ex. Shopify's reporting)"

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My Revenue still isn't lining up. What's going on?

Suppose you're comparing Northbeam revenue to a server-side source of truth (ex. Shopify reports), here are a few reasons why you may still see a discrepancy in the numbers.

1. Accounting Mode
2. Revenue Formula
3. Refunds
4. Platform Filters
5. Timezone

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1. Accounting Mode

Be sure to toggle to the Cash accounting mode, as the default view is on Accrual.

• Cash: revenue is reported on the day the order was placed.
• Accrual: revenue is reported on the day(s) the contributory touchpoint(s) occurred
  • Accrual Example: If 3 touchpoints led to a sale, the revenue would be divided across all 3 touchpoints, and each touchpoint may have occurred on different days – resulting in fractional revenue credited to each day.

Learn more about our Accounting Modes.

2. Revenue Calculation

Our default revenue calculation is oftentimes different from other platforms, especially Shopify.

As you can see, we do not deduct refunded orders by default, which is a common source of discrepancies. However, we can adjust your Northbeam revenue calculation by making any of the following changes:

• Deduct Shipping
• Deduct Taxes
• Deduct Refunds

If you're interested, please submit an inquiry here.

3. Refunds

Refunds are not automatically deducted from revenue. However, this setting could be adjusted if needed. Please refer to the “Revenue Formula” above.

Even when refunds are deducted, discrepancies may still arise due to differences in how Northbeam and Shopify handle refunds:

• Northbeam: Because we use Shopify’s API, refunds are tied to the initial order date.
  • Example: If an order was placed on January 1st and refunded on February 15th, the refund will be recorded under January 1st, which is the date of the original order.
• Shopify Reports: In Shopify’s standard reports, refunds are tied to the date the refund was processed.
  • Example: In the same example above, the refund will be reported on February 15th, the actual day it was processed.

The Refund differences stem from how Shopify’s API handles refunds vs. how their external reports handle refunds. We are actively collaborating with Shopify’s development team to bring these reporting methods into closer alignment for consistency.

4. Platform Filters (Amazon)

If you’ve connected up your Amazon account (Seller Central), those sales are included in your total. Use filters to exclude them if necessary.

How to filter out Amazon Revenue:

1. On the Sales page, click Add Filters
   1. Click on Tile Settings
   2. Click Add Filters
   3. Select your filter(s) and click Apply
2. On the Overview page, click the 3 dots (...) in any tile
   1. Click on Tile Settings
   2. Click Add Filters
   3. Select your filter(s) and click Apply

5. Timezone

If there's a minor difference, this is oftentimes due to a difference between your Northbeam dashboard's set timezone and your internal order table's timezone.

To see what timezone you're using:

1. Navigate to Settings
2. Click on Profile

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Troubleshooting

If you suspect there's an issue with the connection, let's troubleshoot.

Step 1: Check your Connection

Hover your cursor over Last Processed to identify any broken connections. Under Revenue, you'll see the connections for your revenue sources - specifically Shopify or Custom (S2S) . A broken connection would display a red error message.

Step 2: Compare Northbeam Orders to your Internal Orders

If the Connections are fine, the next step would be to compare Northbeam Orders to your orders to identify any missing orders, extra orders, or orders with revenue discrepancies.

To export your orders in our system:

1. In the column on the left-side, navigate to Orders
2. Filter for E-Commerce Platform = Shopify or Server To Server (If you're on WooCommerce or Magento, use Server To Server)
3. Click Export Data

Cross reference your orders using the Order Number as the identifier. Be sure to consider our Revenue Calculation (above) to ensure an apples-to-apples comparison.

For Shopify Users - Please Note

If you're pulling a Shopify Order Report, use the field called "Order Name" -- as this correlates with the order numbers within Northbeam.

Most commonly, we see order discrepancies due to specific Shopify Sales Channels ("Sales Channel Name") or refunded orders. We recommend pulling these fields when troubleshooting.

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If your orders do not match, please submit an inquiry here and our team will look into it.