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Step 1: Create an Attentive SFTP account

We connect directly to Attentive’s data feed, so you’ll need an SFTP account. If you do not have an Attentive SFTP account, please request one by reaching out to your Attentive Client Strategy Representative or reaching out to their White Glove team (whiteglove@attentivemobile.com) If you’re not sure if you have an account:
  1. Log into your Attentive account and navigate to the Settings tab
  2. Look for SFTP Account Management.
If you do not see SFTP Account Management, this means you do not have an account and you’ll need to create one with their team.

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Step 2: Create Permanent Password

If you’re creating a new account, you’ll likely be issued a temporary password. Please create a Permanent Password to ensure our connection doesn’t break due to an expired password. Directions from Attentive Docs:
  1. Log in to Attentive and navigate to the Settings tab.
  2. Select SFTP Account Management from the menu.
    Note: If you don’t see this option, contact whiteglove@attentivemobile.com or your CSM and ask them to create your SFTP account.
  3. Click Reset SFTP Password.
    A request to reset your password is sent to Attentive.
  4. Look for an email from Attentive, and follow the instructions provided in it to enter a Validation Code and choose your new password.

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Step 3: Set up Daily Logs

Once your SFTP account is created, we need to ensure Daily Logs will be passed through to your account. Please reach out to your Attentive Client Strategy Representative, orwhiteglove@attentivemobile.com, and use this email template: Hi there! Northbeam is a multi-touch attribution system that helps us understand our customers’ digital journey. We are currently working with them and would love to integrate Attentive Mobile reporting into our analytics within their platform. *We’d like to establish a SFTP data feed and would like the following events from the *General Events data feed:
  1. Daily logs for the following Attentive Mobile events:
  • JOIN
  • IMPRESSION
  • CLICK
  • MESSAGE_RECEIPT
  • MESSAGE_LINK_CLICK
  • SUBSCRIPTION_OPTED_OUT
  • PURCHASE
Let me know if there’s any more information you need for us!

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Step 4: Submit your Attentive SFTP Credentials

After your data feed is set up, enter your credentials in the Connections Page. Your credentials should contain an email address and password.
  1. Click Settings
  2. On the left navigation, click Connections
  3. Scroll down to Attentive
  4. Enter Username and Password
  5. Click Connect